CoA Community Engagement Review

City of Adelaide (2019)

GTP Role
Gould Thorpe Planning Pty Ltd was commissioned to undertake a review of the City of Adelaide’s current community engagement service delivery model. This involved a review of internal structures and external practices to identify what is working well, what could be improved and an assessment against best practice in Australia and overseas. Online research was supplemented by an extensive program of interviews with staff, Council Members and external stakeholder organisations, staff focus groups and a community survey.

The outcome was the identification of a Community Engagement Delivery Framework that enables the City of Adelaide to deliver leading practice in community engagement and strengthen its ability to undertake deliberative engagement with its stakeholders.